My process:
Find derivative: 2x - 2
Find x intercepts: 4 and 2
tangents at points: (4,5) and (2,8)
equation of tangents: y = 6x - 19 and y= 2x + 1 (Point gradient formula)
Their interception: ? do the two tangents equal each other to find their interception?
Also is the process right?

In order to get the roots of a quadratic equation first you have to bring all the constants to one side, get the zero on right hand side before solving it by factorization.
$$ x^2-2x-3 = 5$$
$$ x^2-2x-8 = 0 $$
$$(x+2)(x-4)$$
$$(x=-2),(x=4). $$
EDIT1:
In your question
$$(x - 3)*(x + 1) = 5 ? $$ then $$ x= 8, or\, 4, $$
you have chosen to jump off fundamental rules of algebraic manipulation :). The multiplication symbol and $,$ comma are not same.
You took liberty to assume $(x - 3)=5 $ or $ (x + 1) = 5$
So by transposing you are expecting $ x = 3+5 =8 $ and $ x= 5-1 =4 $
So it needs may be more attention.