Here, $K$ is complex K-theory, $R(G)$ is the complex representation ring of $G$ (which -- for now, though it shouldn't matter -- is a finite group), and $K_G$ is $G$-equivariant complex K-theory.
In fact, I don't even see how the map is supposed to run. If $E\rightarrow X$ is a vector bundle and $G \rightarrow \mbox{Aut}(V)$ is a $G$-representation, then I should be able to get a vector bundle out of the pair $(E,V)$. (If so, I can extend in the obvious way to formal differences in both slots.) If $\mbox{rk }E = \dim V =r$, then we can just convert $E$ into a principal $U(r)$-bundle $\mathcal{F}(E)$ and apply the Borel construction $\mathcal{F}(E) \times_{U(r)} V$; up to messing with which side things are acting on, this admits a fiberwise $G$-action and we're good to go. I'll denote this composite construction by $E \cdot V$ for brevity. If $E$ and $V$ don't have the same rank, then presumably we should stabilize until they do and then proceed as before, but I'm having trouble working this out. If $\mbox{rk }E=n$ and $\dim V=n+d$, then we could carry this out as $E\cdot V = (E\oplus\underline{\mathbb{R}^d})\cdot V - \underline{\mathbb{R}^d} \cdot V$ ... but now we're stuck trying to define the subtrahend, which is no better than before. Ditto for when the ranks are switched.
Then, why is this an isomorphism if $G$ acts trivially on $X$? I've seen this stated breezily in two different sources, with no indication of why it should be true. To describe a backwards map, we might take a $G$-equivariant bundle $E \rightarrow X$, choose a point $x\in X$ and then decompose $E \stackrel{\sim}{\leftarrow} \mathcal{F}_{E_x}(E) \times_{U(r)} E_x$ (where by $\mathcal{F}_{E_x}(E)$ I mean the frames modeled on the complex vector space $E_x$). But I'm having trouble convincing myself that this is indeed $G$-equivariant. I suspect I'm missing something basic here; I'm not sure I have a single equivariant bone in my whole body.
So it turns out that I actually got the map wrong, or at least I was being too complicated by trying to use frame bundles; rather than define it on arbitrary monomials, one just uses the universal property of the tensor product. Specifically, as Juan S points out in the comments, there's a "trivial $G$-action" map $K(X) \rightarrow K_G(X)$, and there's the map $R(G)=K_G(\mbox{pt}) \rightarrow K_G(X)$, induced by the terminal map $X \rightarrow \mbox{pt}$ (which is a map of trivial $G$-spaces).
To prove that the induced map $\varphi: K(X) \otimes R(G) \rightarrow K_G(X)$ is an isomorphism, we construct an explicit inverse $\psi$ (as I attempted to do above). This assumes that $G$ is compact (so that its set $\mbox{simp}(G)$ of isomorphism classes of simple representations is finite, maybe?). Our explicit inverse $\psi:K_G(X) \rightarrow K(X) \otimes R(G)$ is given on a $G$-vector bundle $E$ by $$\psi(E) = \sum_{V \in \mbox{simp}(G)} \mbox{Hom}^G(\underline{V},E) \otimes [V].$$ On the one hand, $\varphi \circ \psi = \mbox{id}_{K_G(X)}$ since $$\sum_{V \in \mbox{simp}(G)} \mbox{Hom}^G(\underline{V},E) \otimes [V] \mapsto \bigoplus_{V \in \mbox{simp}(G)} \mbox{Hom}^G(\underline{V},E) \otimes \underline{V} \stackrel{\sim}{\rightarrow} E$$ (as this is true fiberwise). On the other hand, we can check factorwise that $\psi \circ \varphi = \mbox{id}_{K(X) \otimes R(G)}$. First, $$E \otimes 1 \mapsto E \mapsto \sum_{V \in \mbox{simp}(G)}\mbox{Hom}^G(\underline{V},E) \otimes [V] = \mbox{Hom}^G( \underline{1},E) \cong E$$ since any nontrivial $V\in \mbox{simp}(G)$ induces a $G$-bundle $\underline{V}$ which has no nontrivial maps to $E$. Second, $$ 1 \otimes [V_0] \mapsto \underline{V_0} \mapsto \sum_{V\in \mbox{simp}(G)} \mbox{Hom}^G(\underline{V},\underline{V_0}) \otimes [V] = \mbox{Hom}^G(\underline{V_0},\underline{V_0}) \otimes [V_0] = 1 \otimes [V_0]$$ since nonisomorphic simple representations don't have any nontrivial maps between them.
QED. Note that we're using (twice) the fact that $\mbox{Hom}^G (\underline{V}, \underline{V})=\underline{1}$ (i.e. the endomorphisms of a simple representation are only the scalars). In general, the endomorphisms of a simple representation form an associative division algebra over the base field; as this must be finite-dimensional (since it's contained in the endomorphism ring of the underlying vector space) and $\mathbb{C}$ is algebraically closed, it follows that the endomorphisms in the complex case are just the complex scalars.