How can something be greater than $100\%$?

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Apologies, my mathematics is poor but I saw an advert recently which said:

Up to $350\%$ more likely to quit

How can something be greater than $100\%$? It can't be can it?

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Say 1 out of 10 people quit in year 1. Now if 4.5 out of 10 people quit in year 2 it is up 350%. Does this make sense? The percentages compare numbers relative to each other.

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$100$% of something means all of it.

$200$% of the same thing means twice as much.

$350$% means $3.5$ times the original amount.

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$\%$ (percent) literally means "over 100".

So when people say "$350\%$ more likely to quit", what they loosely mean is that, if $x$ is how many people (usually) quit, then $x + 3.5x$ represents how many people will quit in this new scenario.

Your question "how can it be bigger than 100%" suggests that you are thinking about probabilities which never go higher than 1. But that's because of its definition and the fact that people frequently use percentages to represent probabilities.

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What you likely have in mind is the fact that the probability of something happening cannot be more than 100%, that is true. However, in this context, 350% more likely means that the current probability is 4.5 times that which it used to be, so it is still alright.

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A percentage is just a fraction - say: $25\% = \frac{25}{100}=\frac{1}{4}$ - that is used as a multiplicative factor of some quantity.

Hence we speak of "$25\%$ of the people present" and we have 80 people, the we are speaking of $\frac{25}{100} \times 80=20$ people.

So, if a percentage is used to denote a part of some total, yes, the fraction must be between 0 and 1 (nothing and all), and the percentage must be between $0\%$ and $100\%$.

But we can also use the fraction to denote some arbitrary change or proportional difference. Suppose the probability of some events $A,B$ are respectively $p_A=0.1$, $p_B=0.3$. We see that the latter is three times more probable n the former: $p_B = 3 \times p_A$ ; hence we can say that the event $B$ is "$300\%$ more likely" than $A$.

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How can something be greater than 100%?

Nothing can be greater than itself. However, a value can be greater than a reference value.

Consider the sentence

$x\%$ of something.

If something is an abstract value, then the sentence makes sense with $x$ greater than $100$. In your particular example, something refers to probability which is a abstract value. So, makes sense to take $x$ greater than $100$ and this corresponds to multiply by a number greater than one.

If something is a concrete object, then the sentence makes sense only with $x$ less than $100$, or equal $100$.

Examples:

  • Makes sense: I will eat $50\%$ of this pizza.
  • Makes no sense: I will eat $150\%$ of this pizza.
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A percentage $x\%$ is literally nothing more than shorthand for $x/100$. It doesn't quite make sense to talk about, say, eating $150\%$ of a candy bar, but that's not a problem mathematically. I can't easily talk about drinking $-2$ or $\pi$ or $i$ candy bars, but those are all perfectly reasonable numbers.

In this particular case, the advertisement is saying that if (say) people had a $10\%$ chance of quitting without the product, then they'd have a $(3.5 + 1) * 10\% = 45\%$ chance of quitting with the product. It would be odd to say that $350\%$ of the specific people who quit without the product later quit with it, but the message is clear as it stands.