Let $X$ be a normed space, $U$ be a closed subspace of $X$ and $\pi:X\to X/U$ denote the canonical projection. By definition, $\pi$ is surjective and it is easy to show that $\pi\left(B^X_1(0)\right)=B^{X/U}_1(0)$, where $B^X_1(0)$ and $B^{X/U}_1(0)$ denote the open unit balls around $0$ in $X$ and $X/U$, respectively.
It should immediately follow that $\pi$ is an open map and the operator norm of $\pi$ is at most $1$. But can we show that the operator norm is precisely equal to $1$ (unless $X=U$, of course)?
It is also immediate from $\pi(B_1^X(0))=B_1^{X/U}(0)$. If the norm of $\pi$ were strictly less than $1$, we would have $\pi(B_1^X(0))\subseteq \|\pi\|B_1^{X/U}(0)\subsetneq B_1^{X/U}(0)$.