Limits and L'Hopital

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$$\lim_{z \to i} \frac{z^4-1}{z-i}$$

I'm reading in a bunch of places that I can't use L'Hopital's rule for this problem. Why is this so? And if I can't use this rule then how would I go about solving this? Using the rule resulted in $\lim = -i$

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Hint:

$$z^4-1=(z^2-1)(z^2+1)=(z+1)(z-1)(z+i)(z-i)$$