I have the following numbers from a ticketing system:
Closed Tickets: 10
Transferred Tickets: 10
Total Tickets: 20
The current average is: Closed tickets/Total tickets = 10/20 = 0.5 = 50%
What I need to calculate is how many additional Closed tickets do I need to achieve an average of 80% or greater.
So my calculation would be:
(Closed Tickets + x) / (Total tickets + x) = 0.8
(10 + x) / (20 + x) = 0.8
Any help is appreciated.
Thank you.