Looks like an index shift: $e^{-q} \sum_{k=1}^n \frac{q^k}{(k-1)!} = e^{-q} \sum_{k=0}^{n-1} \frac{q^{k+1}}{k!}$. Since $q^{k+1} = q^k \cdot q$, we know where the $q$ comes from. If you could write the limits, it would be easier to understand the anwsers to your question by the way.
Looks like an index shift: $e^{-q} \sum_{k=1}^n \frac{q^k}{(k-1)!} = e^{-q} \sum_{k=0}^{n-1} \frac{q^{k+1}}{k!}$. Since $q^{k+1} = q^k \cdot q$, we know where the $q$ comes from. If you could write the limits, it would be easier to understand the anwsers to your question by the way.