How do I solve this question?
I tried using the quadratic formula on the question equation and got
$x_1 = 0.25 +1.089724..i = \ln r$
$x_2 = 0.25 -1.089724..i = \ln s$
I know $\ln x = \log_ex$, but how do I complete the questions with the imaginary numbers?

Actually the key of solving this question is to make use of the RELATION OF ROOTS.
Recall:
If $\forall a,b,c\in\Bbb{R}$, given quadratic of $x$, $ax^2+bx+c=0$,
which can be converted to the form of $x^2+\frac bax+\frac ca=0$,
we say that $-\frac ba$ is the sum of roots and $\frac ca$ is the product of roots.
In this case, $\ln r$ and $\ln s$ are roots, so you can make use of these relations.