According to Introduction to Topology: Pure and Applied by Colin Adams,
Let $X$ be a topological space and A be a set (that is not necessarily a subset of $X$). Let $p: X \rightarrow A$ be a surjective map. Define a subset $U$ of $A$ to be open in $A$ if and only if $p^{-1}(U)$ is open in $X$. The resultant collection of open sets in $A$ is called the quotient topology induced by $p$, and the function $p$ is called a quotient map. The topological space $A$ is called a quotient space. (89).
As an example, I'd like to consider $\mathbb{ℝ}$ with the standard topology, and define
$$ p:\mathbb{R} \rightarrow \{a,b,c\} \ by \ p(x) = \left\{ \begin{array}{1l} c & \quad x < -10\\ b & \quad -10\leq x\leq10 \\ a & \quad x > 10 \end{array} \right. $$ Open sets in the quotient topology include $\{a\}$, $\{c\}$, $\{a,c\}$,$\{a,b,c\}$.
$\{b\}$ is not open since its preimage is not open in $\mathbb{R}$.