First this is not my homework is an example for learn and solve this little problem.
(Reference online pdf here.)
I have problems only with this section in exercise text:
The middle $60\%$ means that $30\%$ of the area will be on either side of the mean. The corresponding $z$ score is found using $\rm{area} = 0.20$. The $z$ scores are $\pm 0.84$.
How did they find the area is $0.2$ they skipped this part?

I have problems only with this section in exercise text:
There is an evident typo....it is not 30% but 40% (total) that is on both tails, 20% on the left one and 20% on the right one. Obviously $20\%=0.2$
thus you will claculate the two quantiles corresponding to
$$P(Z<z)=0.2$$
that is
$$\Phi^{-1}(0.2)=-0.84$$
and
$$P(Z>z)=0.2$$
that is
$$\Phi^{-1}(0.8)=0.84$$