In Narutaka Ozawa's solution over at Mathoverflow, the following result is implicitly used:
Let $M\subseteq B (H)$ be a von Neumann algebra, and let $\xi\in H$. If $u\in M$ is a partial isometry, then for $\epsilon>0$ we can find a partial isometry $v\in M$ with $\|(u-v)\xi\| <\epsilon$ and with $1-v^*v \sim 1-vv^*$.
Here $\sim$ is Murray-von Neumann equivalence. It's easy to see that if $1-v^*v \sim 1-vv^*$ then $v$ can be extended to a unitary in $M$. Why is this claimed result true?
If $M$ is finite, then as indicated in this answer we always have that if $p\sim q$ then $1-p\sim 1-q$ (see also, for example, Exercise 6.9.6 in Kadison and Ringrose, Volume 2). By definition $u^*u\sim uu^*$ so the claim follows with $v=u$. Indeed, this would also hold if $u^*u$ (equivalently, $uu^*$) were finite, even if $M$ were not.
Ozawa's wording suggests to me that in general, we might seek a projection $p\in M$ with $p\leq u^*u$ and set $v=up$. Then $v^*v = pu^*up = p$, and we want $\|u(1-p)\xi\|<\epsilon$, which seems plausible to achieve, perhaps? I have no clue how to get $1-v^*v \sim 1-vv^*$? Maybe instead a type-decomposition argument could work, but again I don't see how to get started.
As stated, this is not true. Let $M=B(H)$, $\xi=e_1$, $u=S^*$ the adjoint of the unilateral shift. Then, for any unitary $v$, $$ \|(u-v)\xi\|=\|v\xi\|=1. $$
On the other hand, if I'm not wrong what Ozawa is claiming is that if $\|u\xi-\eta\|<\delta$, with $\|\xi\|=\|\eta\|=1$ and $u\in M$, then there exists $v\in M$, unitary, with $\|u\xi-v\xi\|<\varepsilon$. Below is what I could come up with, which no doubt is much less fancier than how Ozawa thought about it.
We may assume that $M$ has no finite-dimensional summand, as that case is easily dealt with. When $M$ has no finite-dimensional summand, the unitary group is sequentially wot dense in the unit ball (see Conway and Szücs, Indiana Univ. Math. J. 22 (1972/73), 763–768. Article and zbMath). So there exists a sequence $\{v_n\}\subset M$ with $v_n$ unitary and $v_n\to u$ wot. Then, noting that $\|u\xi\|>\|\eta\|-\delta=1-\delta$ \begin{align} \limsup_n\|u\xi-v_n\xi\|^2&=\limsup_n\|u\xi\|^2+\|\xi\|^2-2\operatorname{Re}\langle u\xi,v_n\xi\rangle\\[0.3cm] &\leq \limsup \delta+2-2\operatorname{Re}\langle u\xi,v_n\xi\rangle\\[0.3cm] &=\delta+2(1-\|u\xi\|)<\delta+2\delta=3\delta. \end{align} Choosing $n$ big enough, we can get a unitary $v=v_n$ such that $$ \|u\xi-v\xi\|<\sqrt{4\delta}=2\sqrt\delta. $$ Some can take $\varepsilon=2\sqrt\delta$.