Poisson Modeling/ Queue Theory - Reference Material

Question

Can anyone reccomend some practical reference material related to building and implementing queueing theory models. using stochastic (prefferably Poisson) processes?

We are looking to build out a few models to play around with the standard sort of stuff: telephone calls into a switch, wait times in line for an amusement park ride, shark attacks per year, blah blah.

thanks!

-jt

Answer 1

For manufacturing systems the following book might be useful.

J.A. Buzacott and J.G. Shanthikumar, Stochastic models of manufacturing systems.

For a more mathematical approach, these books could also be good.

S.M. Ross, Introduction to Probability Models.

S.M. Ross, Stochastic Processes.

The order of the three books more or less reflects the difficulty in terms of mathematics (low to high) and possibly how related they are to practice (high to low).