Here is the question (and answer) in its entirety.
I have been tackling this for a little and I just can't seem to understand the solution whatsoever. I don't need to know how to prove it I need to understand the way they found a solution. Apparently there is some symmetry that one can always pair a divisor d(n) with n / d. But with n= 28, d(n) = 6 and 28/6 = 4.667 so you can't pair 28 with 4.6667 because it isn't a divisor. Maybe I am not understanding something. Nothing is "clear" about the symmetry for me.

What the proof says is the the divisors of $n$ come in pairs: if $D$ divides $n$, then $\frac nD$ also divides $n$. This suggests that the number of divisors of $n$ is always even. But there's one exception: if $n=k^2$ and if we apply this argument to $k$, we obtain $k$ once again. So, in this case the number of divisors os odd.