I simply don't know how to go about answering this question. I've done a good few other questions about point estimation, but I really don't know where I'm going with this one:

Thanks for the help!
EDIT: My question is regarding the unbiasedness section, but any input on the second part would also be great.
Recall that if $X,Y\sim\mathrm{Pois}(\lambda)$ are independent, then $X+Y\sim\mathrm{Pois}(2\lambda)$. So $$\sum_{i=1}^n X_i\sim\mathrm{Pois}(n\lambda).$$ We can use the law of the unconscious statistician to compute the expectation of the given estimator: $$ \begin{align*} \mathbb E\left[\frac n{\sum_{i=1}^n X_i + 1}\right] &= \sum_{k=0}^\infty \frac n{k+1}\mathbb P\left(\sum_{i=1}^n X_i=k\right)\\ &= \sum_{k=0}^\infty \frac n{k+1}\cdot\frac{e^{-n\lambda}(n\lambda)^k}{k!}\\ &= ne^{-n\lambda}(n\lambda)^{-1}\sum_{k=0}^\infty\frac{(n\lambda)^{k+1}}{(k+1)!}\\ &= \frac{e^{-n\lambda}}\lambda\left(e^{n\lambda}-1\right)\\ &= \frac1\lambda(1 - e^{-n\lambda}). \end{align*} $$ Since this expectation is not equal to $\frac1\lambda$, we see that the estimator is biased. However, as @André Nicolas pointed out, it is asymptotically unbiased, as $$\lim_{n\to\infty}\frac1\lambda(1-e^{-n\lambda})=\frac1\lambda.$$