Applying Laplace transforms gives:
$(s^2 -4s + 3)y(s) -1 = \frac{2s}{s^2 + a^2} + e^{-s}$
$\Rightarrow y(s) = \frac{2s}{(s-3)(s-1)(s^2 + a^2)} + \frac{e^{-s}}{(s-3)(s-1)} + \frac{1}{(s-3)(s-1)} $
After partial fractions we then get:
$y(s) = \frac{3}{(9+a^2)(s-3)} - \frac{1}{(1+a^2)(s-1)} - \frac{8a^2}{(9+a^2)(1+a^2)(s^2+a^2)} + e^{-s}(\frac{1}{2(s-3)}) - e^{-s}(\frac{1}{2(s-1)}) + \frac{1}{2(s-3)} - \frac{1}{2(s-1)}$
Inverse Laplace each term:
$\frac{3}{9+a^2}\mathcal{L}^{-1}(\frac{1}{s-3}) - \frac{1}{1+a^2}\mathcal{L}^{-1}(\frac{1}{s-1})- \frac{8a^2}{(9+a^2)(1+a^2)}\mathcal{L}^{-1}(\frac{1}{s^2 + a^2}) + \frac{1}{2}\mathcal{L}^{-1}(e^{-s}\frac{1}{s-3}) - \frac{1}{2}\mathcal{L}^{-1}(e^{-s}\frac{1}{s-1}) + \frac{1}{2}\mathcal{L}^{-1}(\frac{1}{s-3}) - \frac{1}{2}\mathcal{L}^{-1}(\frac{1}{s-1}) $
Which gives:
$ y = \frac{3e^{3t}}{9+a^2} - \frac{e^t}{1+a^2} - \frac{8a^2sin(at)}{(9+a^2)(1+a^2)} + \frac{e^{3t}}{2} - \frac{e^{t}}{2} + \frac{1}{2}H(t-1)e^{3t} + \frac{1}{2}H(t-1)e^{t} $
where $H(t-\alpha)$ is the Heaviside function.
This is Wolfram's solution: http://www.wolframalpha.com/input/?i=y%27%27(t)+-+4y%27(t)+%2B3y(t)+%3D+2cos(wt)+%2B+delta(t-1)
Which is different to mine...does anyone know what I have done wrong?
Here is what wolfram alpha gave me.