Can anyone help me with the following.
I have 15 different geographical locations and I know I have in total 400 work orders/ tickets per month. Yet I do not know the distribution of these 400 tickets over the 15 locations. I also know a work order can take 15 minutes to finish or two weeks and the bulk 80% is finished within a day (24 hours). I know there are 60 engineers who can manage these 400 work orders. ANd I know there should be at least two engineers per location.
My questions are: Am I able to calculate the minimum needed numbers of engineers? I mean 60 could be too many? 15 *2 = 30 is this not enough?
How should I do this? find this optimum of engineers if this is all I know.
Any ideas?