Finding all values in $\mathbb R$ for quadratic absolute value equation

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The question:

Determine the solution set (in $\mathbb R$) for the equation $|x^2+2x+2| = |x^2-3x-4|$

So far, I have determined that for this to be true, $|x^2-3x-4|$ must be greater or equal to $0$, giving $(x-4)(x+1)\ge0$. To find the solution set, $|x^2+2x+2|\ge-1$ as indicated by the roots of the RHS equation, but this is where I get stuck.

Where am I going wrong?

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Since $|x| = x$ or $-x$, $$|x^2+2x+2| = |x^2-3x-4|$$ if and only if $$x^2+2x+2 = x^2-3x-4$$ or $$-(x^2+2x+2) = x^2-3x-4$$ or $$x^2+2x+2 = -(x^2-3x-4)$$ or $$-(x^2+2x+2) = -(x^2-3x-4)$$

Some cases are equivalent (can you guess which and why?), so the computations are easier than they look.

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Obviously $|x^2-3x-4|$ is greater than or equal to $0$, because you take the absolute value. This observation tells you nothing. In stead, distinguish cases where the quadratics are positive or negative.

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Knowing that $x^2+2x+2 > 0$

The equation is equivalent to

$$ x^2+2x+2 = \vert x^2-3x-4\vert $$

which is equivalent to

$$ x^2+2x+2 = \left\{\begin{array}{lcl}-x^2+3x+4 & \rightarrow & x = \{\frac{1\pm\sqrt{17}}{4}\}\\ x^2-3x-4 & \rightarrow & x = -\frac{6}{5}\end{array}\right. $$

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There's a simply fact about absolute values (of real numbers $a$ and $b$) that you should know and understand: $$|a|=|b| \quad \text{if and only if} \quad a=\pm b.$$ Think about it for a moment, and it should become clear to you.

Then apply this observation to the given equation: you will get two equations, as two possible cases, without absolute values, which will be easy enough to solve.