For example: when trying to find the probability that entering a bank with 3 bank clerks at random will take less than a minute given average times, we use the exponential distribution with $\lambda$.
How exactly is that $\lambda$ found or what is it based on when it comes to real world scenarios?
In the real world, the parameters will usually be approximated emperically. Consider some weird non-fair die, then one can approximate the probabilities by rolling a bunch of times. In your example $\lambda$ is most likely also estimated based on data.
In the real world your mathematical model will rarely be exactly correct. The parameter values will not be exact - in fact, it will probably not even be a true exponential distribution. Instead, we get useful approximations to the real world with mathematical models.