Theorem 8.3 in Paulsen's 'Completely bounded maps and operator algebras".

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I'm trying to understand the proof of theorem 8.3 in Paulsen's book "Completely bounded maps and operator algebras". Here is (part of) the proof:

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Why can we conclude that $$\Phi\begin{pmatrix} p & 0 \\ 0 & 0\end{pmatrix}= \begin{pmatrix} * & 0 \\ 0 & 0\end{pmatrix}?$$

I guess it might be sufficient to show that $$\begin{pmatrix} 0 & 0 \\ 0 & 0\end{pmatrix} \le \begin{pmatrix} a & b \\ b^* & c\end{pmatrix} \le \begin{pmatrix} 1 & 0 \\ 0 & 0\end{pmatrix}\implies b = c = 0$$ where the middle matrix is a positive matrix. However, I can't show this and it should be straightforward.

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I'll call the three matrices in question $0$, $A$ and $E_{11}$. For $\xi\in \mathcal H$ the inequality $$ 0\leq \left\langle A\binom{0}{\xi},\binom{0}{\xi}\right\rangle\leq\left\langle E_{11}\binom{0}{\xi},\binom{0}{\xi}\right\rangle $$ implies $0\leq\langle c\xi,\xi\rangle\leq0$, hence $c=0$.

Moreover, $$ 0\leq\left\langle A\binom{\xi}{\eta},\binom{\xi}{\eta}\right\rangle=\langle a\xi,\xi\rangle+2\mathrm{Re}\langle \xi,b\eta\rangle. $$ If $b\neq 0$, then there exist $\xi,\eta\in H$ such that $\langle\xi,b\eta\rangle\neq 0$. Multiplying $\eta$ by a suitable scalar makes this inner product negative and arbitrarily small, while $\langle a\xi,\xi\rangle$ stays unchanged. Thus we can make $\langle a\xi,\xi\rangle+2\mathrm{Re}\langle \xi,b\eta\rangle$ negative, a contradiction.

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This depends on two basic facts about a positive elements:

  • its diagonal elements are positive;

  • if a diagonal element is zero, then its whole row and column are zero.

If you know that elements in a C$^*$-algebra are of the form $X^*X$, you have that if $\begin{bmatrix} a&b\\ b^*&c\end{bmatrix}\geq0$ then $$ \begin{bmatrix} a&b\\ b^*&c\end{bmatrix} =\begin{bmatrix} x&y\\ y^*&z\end{bmatrix}^*\begin{bmatrix} x&y\\ y^*&z\end{bmatrix} =\begin{bmatrix} x^*x++yy^*&x^*y+yz\\ y^*x+z^*y^*&y^*y+z^*z\end{bmatrix}. $$ From this you get that diagonal elements are positive. And if a diagonal element is zero, say $y^*y+z^*z=0$, then $y=z=0$.