A parallelogram has sides of length 11 cm and 13 cm and has one diagonal 20 cm long the length of the other diagonal is what I am supposed to find. Now my answer came out to be 13.2 cm.
Finding the area of the first triangle:
Perimeter = $11 + 13 + 20 = 44$ cm
Semi-Perimeter = $44 ÷ 2 = 22$ cm
Area = $\sqrt{p(p - a)(p - b) (p - c)} = \sqrt{22(22 - 11)(22 - 13)(22 - 20)} = \sqrt{4356} = 66 \text{cm}^2$
Find the area of the parallelogram:
Area of parallelogram = $2 \times \ $area of triangle
Area = $66 * 2 = 132 cm²$
Find the other diagonal:
Let the other diagonal be x
$1/2 (diagonal 1 * diagonal 2) = Area $
$1/2 (20x) = 132 $
$10x = 132 $
$x = 13.2 cm $
However, surprisingly my answer wasn't in the options. Now my friend sent me this attachment from the website topper and claimed that 20 is the correct answer so can you guys pls tell me whether 13.2 cm is the correct answer or 20? Do pls also tell whether what is the mistake done by the other one? Thanks in advance for your help.

The length of the other diagonal is $\sqrt {180}$ and can be found by the parallelogram law as suggested by @hgmaths. $$x^2+20^2=2(11^2+13^2)$$.
Your friend's method was correct but at the end he used the same angle instead of 180 minus that angle. He therefore obtained the original diagonal! If you change the sign of his final term you will get $\sqrt {180}$.