The question asks me to find the mean, given that:
$\sigma$ is $0.8$ when not standardized
96% is over 40
I worked out that $Z = -1.75$ in this case, which then would lead me to
$$Z = (\mu-40)/\sigma$$
but in the answers, it shows $1.75=(\mu-40)/\sigma$ instead of $-1.75$.
Would someone please be able to tell me why?
Should I always use the positive when doing similar questions?

The standard normal distribution is symmetric. And therefore
$P(X\geq 40)=1-\Phi \left( \frac{40-\mu}{0.8} \right)=\Phi \left( \frac{\mu-40}{0.8} \right)=0.96$
$\frac{\mu-40}{0.8}=\Phi^{-1}(0.96)$
$\frac{\mu-40}{0.8}=1.75$
To get your solution you multiply both sides by $(-1)$:
$\frac{40-\mu}{0.8}=-1.75$