Normal distribution percentile calculation

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I'm working out the following problem and there is a part that I am not understanding clearly.

  • The weight distribution of parcels sent is normal with mean value $12$ lbs and standard deviation 3.5lbs.
  • The service wishes to establish a weight value c beyond which there will be a surcharge.
  • What value $c$ is such that $99\%$ of all parcels that are at least 1 lb under the surcharge weight?

I feel like I get the general task presented, however there is one part that I am stuck on. $$ P(x < c-1) = 0.99 $$ $$P\left(z \le \frac {c-1-12}{3.5} \right) = 0.99 $$

$$\frac {c-13}{3.5} = 0.99 $$

I know I have to solve for $c$ but I'm not sure why the answer that I get is wrong from the book's at this point. The book's answer to this question is 21.155 and I'm getting 16.465.

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You need $\Phi\left(\dfrac{c-13}{3.5}\right) = 0.99$, not $\dfrac{c-13}{3.5} = 0.99$.

Hence $\dfrac{c-13}{3.5} = \Phi^{-1}(0.99)$, and so $\dfrac{c-13}{3.5} \approx 2.33$.

$\Phi$ is the function tabulated in the back of every book.