The problem and its solution are given below:
My questions are:
1- why do we have to define $A$ by removing a point $a$ from the unreduced suspension $SX$ of $X$? is this because of that the definition of the upper cone excludes the point at the tip(it seems like I do not fully understand the topological definition of a cone because I think the geometric definition (if I understand correctly)of the cone does not exclude the point at the tip)?
2- can anyone explains to me by words (intuitively without any mathematical symbols) what makes the cone contractible?

This is cone:
Although in general topology the base can be any topological space, not only a disk. You contract it by moving (and shrinking) the base towards the top step by step.
And suspension is just two cones glued by their bases.
Here's an example of suspension of a disjoint union of two disc-like shapes (forgive me my horrible drawing):