Which distribution do I need to use?

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In a shop, the average customers per 5 minutes is 3. What is the probability that the shopkeeper has to wait at least 6 minutes before the second customer walks in.

I don't know which distribution I have to use and how to solve this question. I was thinking about Poisson, negative binomial, exponential maybe, but I honestly don't know how to solve this.

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If the question means, right now, before any customers have walked in, what is the probability that we will need to wait at least 6 minutes before the second customer walks in? then we might interpret it as what is the probability that either no customers or only one customer arrives in the next 6 minutes (in which case the second customer could only arrive after 6 minutes)?

In that case we could remodel the situation as $X\sim Po(\lambda_6)$ where the $\lambda_6=\frac{18}{5}$ is the average number of customers per 6 minutes (based on 3 customers per 5 minute period). Then, $P(X=0\lor X=1)\approx 0.126$.

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The number of customers per unit time is Poisson. Equivalently, the time between consecutive customers being exponentially distributed, the two variables' means having product $1$. The sum of two exponential iids has a $k=2$ Erlang distribution. I'll leave the rest to you.