I have read about ratio test on the internet and it says if we got $1$ as result, we don't know whether the series converges or not.
So if I get $1$ as result in ratio test, I cannot say that this series diverges, right?
I will have to use something else then...? (direct comparison test & co.)
No. The case when the limit is $1$ is undertermined. For example using the ratio test on both $$\sum_n \frac 1 n \,\,\,\,\,\,\,\, \text{ and } \,\,\,\,\,\,\,\, \sum_n \frac 1 {n^2}$$ will both result in a limit of $1$ but one diverges and the other converges. When the ratio test fails, often times the comparison test or the integral test work. The integral test is the one I normally go to next.